CQC Reports for Barnsley Care Homes - 16th June 2025
Hayes Croft Dental Surgery
2 Hayes Croft, New Street, Barnsley, South Yorkshire, S70 1RY 07961 224064
Provided and run by: Ayodeji Kehinde Adenusi, Paul Robert Gibbons
Rated: Focused Inspection
Report published 2nd June 2025
Current overview of Service
We carried out this announced on-site inspection on 29 April 2025.
We found the practice had met regulations.
There was effective leadership and a culture of continuous improvement.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Recruitment procedures reflected current legislation. The provider should ensure that clinical staff provide evidence of adequate immunity for vaccine preventable infectious diseases prior to commencing work.
Staff were aware of the importance of protecting patients’ personal information. The practice should review the data protection impact assessment for the use of closed-circuit television (CCTV).
The practice is in Barnsley town centre and provides NHS and private dental care and treatment for adults and children.
The practice is not accessible to wheelchair users. Pay and display car parking, including dedicated parking for disabled people, is available near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there were 1 dentist, 1 dental therapist, 2 trainee dental nurses, 1 receptionist and 1 administrator who supported the day-to-day running of the practice. We gathered feedback from staff and spoke to a range of staff during our inspection, including the dentist, the dental therapist, 1 trainee dental nurse, the receptionist and the administrator.
People's experience of the service
wo weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our inspection, we received feedback from a further 8 patients. These and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice.
Comments included: “Good treatment, very professional friendly”, “Really friendly staff”, “All staff were caring and very kind and efficient. I was treated with dignity and respect”, “I was definitely listened to, and my needs were taken care of and a quick appointment made”, “The Dentist explained the procedure in detail and was very professional throughout”, and “Really helpful with my toddler and helped her to feel at ease”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
Quality Homecare (Barnsley) Limited
Mount Osborne Business Centre, Mount Osborne Industrial Park, Oakwell View, Barnsley, S71 1HH (01226) 249577
Provided and run by: Quality Home Care (Barnsley) Limited
Rated: Good
Report published 17th June 2025
Current overview of Service
Date of assessment: 7 May to 29 May 2025
Quality Homecare Barnsley is a domiciliary care agency providing personal care to people in their own homes. At the time of the assessment 16 people were receiving a service. The service provides support to younger adults and older people, some of whom are living with dementia. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person.
However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. This assessment took place due to the length of time since the previous inspection, and to follow up on previous inspection findings. We rated this service under our previous methodology in March 2020 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider good overall. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. People were supported by caring staff who knew them well and followed their wishes. Managers at the service undertook regular monitoring of the care provided to ensure ongoing quality, this included spot checks and monitoring their online systems. The provider was in the process of reviewing their electronic call monitoring system due to issues with the validity of some of the data.
People's experience of the service
All people we spoke to were positive about the quality of their care. People told us they were fully involved in their care planning and systems in place supported this. People told us that staff were kind and caring, they had continuity of care and had built up positive relationships with the staff who supported them. People told us, “‘The carer’s follow my preferences, they are worth their weight in gold.” A relative told us, “The carers talk to my relative kindly, they are respectful.” People told us that staff were sometimes a few minutes late, but this did not impact on their wellbeing. We were told that if staff were going to be significantly late, the office would call to let them know. People and their relatives told us they knew who the managers of the service were, they were in regular contact and felt that managers listened to them and were approachable.
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