CQC Reports for Barnsley Care Homes - 2nd June 2025
BMBC Reablement Service
Westgate Plaza One, Westgate, Barnsley, S70 2DR 07741 697894
Provided and run by: BMBC Services Limited
Rated: Good
Report published 2nd June 2025
Current overview of Service
Date of Assessment: 14 to 19 May 2025.
BMBC Reablement Service is a domiciliary care agency registered to provide personal care to people in their own homes. The BMBC reablement service provides people with support for up to six weeks to help them live independently following discharge from hospital or adult social care services. Some improvements were required to ensure staff received up to date training and supervision. However, plans were in place to complete this in the upcoming weeks. People were safeguarded from the risk of abuse and staff understood their responsibilities to keep people safe. People had risk assessments and care plans in place, and staff completed daily records about people’s care and support. Professionals who worked with the service told us it was well led, provided good care to people and was responsive. This was the first assessment of this service, and the service is rated good.
This assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People's experience of the service
People and relatives were happy with their care. People told us they felt safe receiving support and staff were kind, caring and effective in meeting their needs and increasing their independence. A person said, “They [staff] treat me like a member of their own family.” Another person said, “The staff all know what I need, and nothing is too much trouble.” And a relative said, “We could not have had nicer people that have helped my relative regain more independence and we are so thankful for the professional help we have been given.”
Honest Home Care
6-7 Fountain Parade, Mapplewell, Barnsley, S75 6FW 07984 443883
Provided and run by: Honest Home Care Ltd
Rated: Good
Report published 2nd June 2025
Current overview of Service
Date of assessment: 8 April to 24 April 2025
This is a domiciliary care service, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people and those with a physical disability. At the time of the assessment the service was providing the regulated activity of personal care for 53 people.
This assessment was prompted in part by receipt of information about the service as well as the length of time since we last inspected. Although we found some concerns around staff deployment, action was already being taken, and revised systems were to be implemented to improve rostering of staff.
We rated this service under our previous methodology in September 2021 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider overall good.
At the last assessment the provider was found to be in breach of the legal regulation relating to good governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulation related to good governance.
We found the service had a good learning culture and people and staff felt able to raise concerns.
The provider was in the process of changing to a new electronic care recording system. A transition plan was in place with paper records still being available to guide staff until all care plans on the system were fully complete and up to date. Care records we inspected were person centred and were seen to be reviewed regularly.
Staff treated people as individuals offering choice and supporting independence.
People were treated with kindness and compassion. Staff protected their privacy and dignity.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and told us they felt happy in their work.
People's experience of the service
During the assessment we received mixed feedback from people who used the service and their relatives about their experiences of care. People and their relatives were mainly positive about the staff that supported them. One relative told us, “Staff are absolutely excellent. They communicate brilliantly, for example If they’re running late, they’ll phone and tell us. They speak to us with respect and if [Name] is upset, they’ll reassure [person].” Another told us, “[Name] has a cohort of people who visit regularly and I’m absolutely grateful for what they do. They listen to [person], do what [person] asks and will sit and chat if that’s what [person] wants. [Name] has a lovely banter with them.”
We did receive some concerns about consistency of staff and call times. One person told us, “I never know who is coming and they’re always running late.” Another commented that an early evening call was too early for their relative to be supported to get ready for bed. We discussed this with the provider, and they agreed to further review their rosters and look at solutions for issues presented by the electronic call monitoring system.
People and their families told us they were treated with dignity and respect. One relative said, “They respect [Name’s] privacy and dignity when washing and dressing [person].” Another said, “They chat to him. They don’t chat over him.”
Feedback was regularly sought, and complaints and concerns were used as an opportunity to improve the service.
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