CQC rates Barnsley Residential Social Care Home as good.
The Care Quality Commission (CQC) has rated Hoylands House in Silkstone as Good following an assessment in October 2025.
Hoylands House is run by The National Autistic Society and provides accommodation and personal care for up to 8 people with a learning disability and/or Autism.
Following the assessment in October the CQC has rated the service as Good for being Safe, Effective, Caring, Responsive and Well-Led.
This assessment was to follow up on actions from the last inspection in 2022. At the last inspection the provider was rated requires improvement and found to be in breach of the legal regulations related to good governance and staffing. Although the provider was still experiencing some issues with recruitment and retention, improvements were found at this assessment, and the provider was no longer in breach of the regulations related to good governance and staffing.
The service was assessed against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care, right culture’.
The provider was in the process of implementing a new care recording system and paper records were being reviewed as they were transferred onto the new system. It was noted that some care records were overdue review. However, care records were person centred and where recent changes to support had occurred paper care records had been revised to reflect support now required.
People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in how to safeguard people.
Governance systems were in place to monitor the standard of care people received.
Medicines were administered safely and learning from audits applied. Some improvements were needed around the administration of some creams and liquids. These were actioned by the registered manager.
Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction.
Staff treated people as individuals offering choice and supporting independence. Peoples protected characteristics were considered and staff understood individual preferences and listened to people.
People's experience of this service
People’s relatives told the CQC that their family members were happy living at Hoylands House, and they were assured their family members were safe. One relative told inspectors, “I know [person] is so happy and this is the right place for [person].” Another relative commented, “My [relative] is safe at Hoylands.”
Relatives were positive about the staff that worked at Hoylands House. One relative said, “I can see the good relationship [person has] with staff.” Another relative commented, “They’re fantastic. I can’t speak highly enough.”
Where people had specific communication needs, inspectors observed interactions between them, their peers and staff. The Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care and was used to help understand the experience of people who could not talk with inspectors.
People were offered choices and were treated with respect and their privacy was considered.
There were regular reviews of people’s needs, and they received person centred care which considered their individual protected characteristics.
If you would like more information on the work of the Care Quality Commission please visit their website here
