CQC rates Barnsley Residential Social Care Home as good.
Water Royd Nursing Home is run by Maria Mallaband Limited providing personal and nursing care for up to 65 adults some of who are living with Dementia.
Following the assessment in October the CQC has rated the service as Good for being Safe, Effective, Caring, Responsive and Well-Led.
Inspectors found.
- Medicines were mostly managed safely, however some improvements were required, to ensure the management team investigated stock discrepancies.
- People’s medicines administration records were complete, and medicines were stored and disposed of safely.
- People were safeguarded from the risk of abuse.
- People had their risks assessed and mitigated, including risks posed to people from the environment. Some refurbishments were required to the environment, the provider had recognised this, and an ongoing refurbishment plan was in place.
- People were protected from the risk of infection.
People had their needs assessed and care records contained people’s needs, wishes and preferences. People had access to a range of professionals, to meet their health needs and partners told us staff worked well with them. People consented to their care and treatment. People were supported to achieve good outcomes.
Staff were responsive to people’s needs and people had their needs met by staff who knew them well. People and relatives were provided with opportunities to feedback about their care, and this information was used to improve the service for people. People were supported to keep in touch with loved ones. People were involved in a range of activities, including community outings and charity projects.
People, relatives and staff knew who the manager was and told inspectors the service was well led. Governance systems were robust, regular auditing was in place and used to drive improvements. The staff team felt valued and supported and told inspectors that they worked well together as a team. The provider was dedicated to continuously improving the care and support people received.
The inspectors received positive feedback from people and their relatives. They said staff were kind, compassionate, caring and they felt safe. Comments included, “Staff treat me well, they are all very kind” “They’re (staff) very helpful here.” And “I feel safe, there is always someone to help me.”
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