CQC rates Barnsley care home as outstanding

Deangate Care Home, run by Hill Care 3 Limited, provides personal care to adults, some of whom were living with dementia or physical disabilities.

Following the inspection, CQC has rated the service as outstanding for being well-led and caring, and good for effective, responsive and safe.

Alan Stephenson, CQC deputy director of operations in the north, said: 

“At Deangate Care Home, we found a service providing exemplary care which gave people living there the best possible home experience. Kind and caring staff built strong relationships and bonds with people, supported them to live independently and understand their individual care needs.

“People and their relatives were overwhelmingly positive about the home, describing wonderful staff going out of their way to support people with many saying they couldn’t imagine living anywhere else.

“It was encouraging to hear people had access to an impressive number of social events and activities. This included church visits and a local toddler group visiting the home. Staff also organised for people who liked art to have their work displayed in a local museum.

“Staff went above and beyond to ensure people could reach their goals. For example, on person lost their ability to walk following a fall but staff worked patiently with them alongside physiotherapists to gain their confidence back.

“Leaders and staff at Deangate Care Home should be very proud of the findings of this report. It’s clear the home was committed to treating people as individuals and empowering them to achieve their goals and lead fulfilling lives. Other care homes should look to this report to see if there’s anything to learn from it.”

Inspectors found:

• People were cared for in a safe environment with staff checking potential risks regularly.
• Staff were supported by a highly motivated management team, who ensured staff received appropriate training, so they could provide safe care to people.
• People and their relatives were involved in the care planning process and were kept informed of any changes.
• Managers worked innovatively to explore services and technology available to them and continually strived to improve the lives of people at the service.
• Leaders investigated incidents thoroughly and learnt lessons when things went wrong to ensure people received safe care.
• The home was clean and well maintained, with appropriate equipment, facilities and technology to support the safe delivery of care.
• People received their medicines as prescribed and had access to healthcare professionals when they needed them.

The report will be published on website in the coming days.